IT Service Desk Specialist
Responsibilities:
Requirements:
Responsibilities:
- Ensuring that user requests are logged and resolved within the SLA approved time frame
- Providing first line technical and/or support and problem solving in cases of user hardware/software failure
- Handling the first line telephone- and voice-messaging systems within ITS, including basic programming of these systems and administration
- User training in core IT Services
- Maintaining all IT Services procedures, databases (asset management) and documentation
Requirements:
- Complete (non-complete) higher education (technical is preferable) or student of evening classes
- Working experience in a similar position not less than half a year;
Basic knowledge of networking technologies - Professional knowledge of Windows 9x, Windows2000 Pro, Windows XP Pro, Windows Vista Enterprise
- “Advanced user” of MS Office® products (mainly Word®, Excel®, Outlook®, Power Point®)
- Team member with strong interpersonal skills
- Communicative
- Able to work under pressure
- Ready to take on responsibility
- English level is Intermediate
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